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FLTG has a unique culture you will not find in many places! We work hard; we laugh hard. We have meetings; we run marathons and sometimes we run marathon meetings! We create opportunity; we welcome responsibility. We stand together to face challenges, and we run over each other when there is food in the kitchen. Luckily, our culture is about much more!

  • We believe in creating solutions for every telecommunications opportunity.
  • We believe in hard work and in working smart.
  • We believe that our customers deserve the right answers and the right solutions the first time.
  • We treat our customers with reverence and they treat us like family.
  • Oh, we also believe in integrity.

Current Positions Available:
Information Technology Engineer - (Show Details)

Location:
Victor

Reports To:
Network and Carrier Services Director

Department:
IT Services

General Summary:
Responsible for engineering and maintaining the companies computers, servers, software and backup equipment for both internal and external customers.

Key Responsibilities:
• Installs, maintains, diagnoses and repairs PC's, servers, and other computer systems, including MAPCOM, SQL Server, Windows Servers, Netware, Linux, Unix, and AS/400.
• Installs, maintains, diagnoses and repairs data equipment supporting DNS servers, DHCP servers, and management systems.
• Installs, maintains, diagnoses and repairs e-mail servers, spam filtering equipment, web servers, and database servers.
• Installs, maintains, diagnoses, and repairs server-based voice and text messaging systems, including voicemail and unified communications systems.
• Develops and supports applications using databases, web browsers, programmatic tools, and other systems.
• Assists Specialists and Engineers as required.
• Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both on-site and remote support.
• Maintaining software applications, operating systems and regular maintenance.
• Responding to inquiries from staff, administrators,service providers, site personnel and outside vendors and etc. to provide technical assistance and support.
• Complete time logs in Tigerpaw within 48 hours of completing tasks to ensure accurate and timely time tracking, project management and billing of customers.
• Compiles and maintains all necessary documentation on equipment, testing, software modifications, features, maintenance logs, and repairs. Provides all reports in a timely fashion.
• Maintains current support and maintenance contracts on managed equipment.
• Performs other assigned and related duties.

Skills Required:
• Certificate in PC and Network equipment training.
• A+, NET+, MCSE or Linux+, RHCE preferred.
• Ability to communicate in an understandable, polite and friendly manner, both written and verbal.
• Ability to work well with others, as well as independently.
• Attention to detail.
• Strong organizational skills and ability to multi-task in a small business environment.
• Minimum of four years experience.

Success Will Be Measured By:
• Above average rating on annual performance review.

Education:
• Minimum of AAS – IT, Preferred, BS, IT
• Information Technology Degree

Qualified applicants should send a resume to:
careers@fltg.com


Senior Network Analyst/Planner - (Show Details)

Location:
Victor

Reports To:
N & C Services Manager

Department:
Network & Carrier Services

Job Description:
The primary job functions are: plan strategic interconnection network growth, interconnection analysis, pricing/cost analysis, compliance and reporting. Candidates need to be familiar with code groups, national carrier database structure, how it pertains to network hierarchy and has the ability to understand fiber infrastructure maps, mid-span points-of-meet, usage data, make recommendations and create service plans. The ideal candidate for this position will have extensive telecom network planning experience in designing, ordering, and delivering TDM circuits (DS1 to DS3), Optical Circuits (OCx & Fiber), MetroEthernet Circuits, and other dedicated transport.

Key Responsibilities:
• Prepare and submit orders to various telecommunications providers for services.
• Analyze OEC (Other Exchange Carrier) Local and Access facilities requirements based on forecasted demand.
• Long range planning of ILEC, IXC, Local and Access facilities is a requirement; involves setting up commercial and direct connect agreements, maintain interconnection inventories and diagrams relative to network interconnection design.
• Communicate internally about critical dates and other relevant information, pertinent to network evolution.
• Liaison between the carriers and company support personnel on all matters relating to architecture, planning and arrangement.
• Develop, maintain and update network capacity planning reports and key performance indicators that insure network is maintained in accordance with industry accepted planning policies, e.g. management of network utilization.
• Identify specific Cost of Revenue (COR) savings initiatives as defined by monthly and annual objectives.
• Maintain accurate records of services with detailed cost center and general ledger details.
• Responsible for network design and optimization to provide lowest cost with providing capacity, network reliability and diversity for network technology such as IP networks and TDM networks.
• Have a general understanding of tariffs, interconnection agreements, vendor agreements and FCC TRRO rules for network optimization purposes and network provisioning guidelines.
• Have a general understanding of network provisioning guidelines.
• Provide support to Marketing and Product Development related to new products and information to provide internal and externally to company such as SIP Origination and Long Distance.
• Maintain an understanding of the Public Switched Telephone Network and converged IP based distribution network as well as FLTG's current network.

Skills Required:
• 5+ years managing IP Services (routing and costs) and underlying transport fabric.
• 5+ years designing, managing and updating accepted traffic models.
• Possess expert knowledge of all aspects of the Carrier Fiber-Optic Network.
• Ability to understand basic and complex Wide Area Network (WAN) solutions, fundamental knowledge of transport equipment capabilities is required.
• Advanced PC skills to include emphasis on MS Excel, MySQL and MS Access.
• Advanced computer programming skills (C++, Perl, etc...) are a plus.

Qualifications:
• College degree and a minimum of 5 to 10 years related telecommunication experience and/or equivalent combination of education and experience. Previous telecommunication experience is mandatory.
• Strong Analytical and financial analysis competencies with excellent attention to detail.
• Strong investigative  skills.
• Strong oral, written and verbal communication skills; Able to interact professionally with all levels within the organization.
• Proven experience in an advanced role involving network planning, optimization or access cost management.
• Desire to gain knowledge, take responsibility, and build one's skill set specifically to the benefit of the network design, cost analysis, regulatory impacts, and overall network optimization.
• High level of competency in  CLEC, LEC, and IXC regulatory, and tariff matters, especially IXC and CLEC rate structures.
• Excellent organization and prioritization skills; Able to complete assigned projects and meet deadlines.
• Highly self-motivated and shows integrity with the ability to work well without direction.
• Excellent interpersonal communication skills - effective two-way communications with customers, vendors, and internal staff using all/​any communication methods.
• Strong attention to detail with ability to see patterns and trends, analyze data and make recommendations.

Success Will Be Measured By:
• Identify criteria and develop reporting metrics distributed on a monthly basis.
• Provision new transit trunks into new LATA's.
• Provision new Toll Free Routing in Additional LATA's.
• Receive requests, prioritize requests, and implement improvements.
• Implementation of new process that streamlines operations.

Qualified applicants should send a resume to:
careers@fltg.com


IP Network Engineer II - (Show Details)

Location:
Victor

Reports To:
Engineering Services Director

Department:
Engineering Services

General Summary:
An IP Network Engineer, II is responsible for supporting other departments on issues escalated from Network Engineer I as well as customer's IT needs. IP II works on the administration, installation, testing and other tasks related to the maintenance of clients. The successful employee must have a strong understanding of networking concepts such as STP, DHCP, VLANS, IP Sub netting and IP Routing.

Key Responsibilities:
• Perform interop testing with vendors;
• Create and follow procedures;
• Work closely with IP Network I to coach and mentor;
• Test new products; voice, video and data;
• Create complex configurations and configure equipment;
• Install and turn up network equipment;
• Ability to create and follow processes;
• Ability to test and document processes;
• Ability to consistently repeat activities;
• Provide support for other team members;
• Ability to interact with customers, internal and external;
• Ability to clearly communicate with customers.

Skills Required:
• Ability to communicate clearly;
• Ability to follow instructions, take notes and perform tasks consistently.

Qualifications:
• Degree in Computer Science, Information Technology or similar.
• CCNA Preferred; CCNP desirable
• Minimum of five years related experience.

Success Will Be Measured By:
• Customer satisfaction;
• A rating of at least satisfactory on annual EPR;
• Consistent, repeatable results.

Qualified applicants should send a resume to:
careers@fltg.com


Carrier Account Executive - (Show Details)

Location:
Victor

Department:
Sales

Reports to:
Carrier Sales Manager

Job Description:
Responsible for business development and support in all sales efforts, while supporting & maintaining existing customer accounts through effective outbound calling sales techniques. You will support our outside field account manager in providing pricing, support materials and truly work side by side to ensure quick and competitive information to that account manager.

Key Responsibilities:
• Daily Quoting Carrier Ethernet Services
• Developing strong relationships with Carrier Accounts
• Maintaining on-net pricing lists/maps to Carrier Contacts
• Regular Face to Face Meetings with Customer Sales Team to keep FLTG top of mind
• Developing new Carrier/Agent relationships to help meet sales targets
• Networking

Qualifications:
• A minimum of three years in a competitive sales environment and a proven track record of success.
• A passionate interest in sales.
• Dynamic phone personality.
• Ambitious drive and competitive nature.
• Motivation to achieve and exceed goals.
• Excellent communication skills – oral and written.
• Strong organizational skills and attention to detail.
• Advanced problem-solving skills.
• Strong knowledge of Microsoft Office Products and Google Earth.

Success Will Be Measured By:
• Ability to meet or exceed sales goals;
• Above average rating on annual performance appraisal.

Qualified applicants should send a resume to:
careers@fltg.com


Outside Plant Engineer - (Show Details)

Location:
Victor

Department:
Outside Plant

Reports to:
Outside Plant Director

General Summary:
The purpose of this position is to design and manage the installation of the local telecommunications network, and coordinate fiber and copper placement and other services with the cable group to specified custom buildings. This will include all activities to extend the fiber network into buildings. It will also be responsible for all vertical and horizontal riser copper and fiber cables.

Key Responsibilities:
• Selects routing of lines and equipment required projects.
• Prepares detailed construction and installation drawings, estimates equipment, labor, and material costs.
• Initiates work authorization request and submits request with substantiating drawings and documents to management for approval.
• Orders materials and equipment required and directs work activities to make sure they conform to engineering specifications.
• Coordinate access to inside building wiring and inside conduct for cabling, as required.
• Engineer the fiber and copper cable network for the specific building, including all inside wiring design, and outside plant design.
• Coordinate with cable engineering and technical management on construction and service functions.
• Perform site surveys to provide pre-sale cost estimates for servicing a specific building.

Required Skills:
• Understanding of telecommunications industry;
• Knowledge of accepted engineering practices;
• Knowledge of aerial and buried cable placement and splicing methods, copper and fiber;
• Knowledge of feeder and distribution cable pair design;
• Knowledge of DLC site installation techniques;
• Knowledge of accepted engineering practices;
• Operate a company vehicle (with valid in-state driver's license;
• May be climbing on ladders, telephone poles and/or towers;
• Throughout the year, will be working inside and outside;
• Approximately 10% travel.

Qualifications and Education:

• Ability to find, read, understand and update information in a fiber management system , AutoCAD application or in Microstation;
• A minimum of five years of experience managing projects related to OSP construction;
• A minimum of five years direct, hands-on experience with OSP engineering, construction inspection, or field operations networks is preferred;
• Must have excellent interpersonal skills and dedication to customer service and satisfaction;
• Four Year Degree in a related technical field

Qualified applicants should send a resume to:
careers@fltg.com


Inventory & Facilities Specialist - (Show Details)

Location:
Seneca Army Depot - FLTG Park, Romulus, NY

Department:
Outside Plant Services

Reports to:
Inventory & Facilities Supervisor

General Summary:
The Inventory & Facilities Specialist is responsible to assist the Inventory & Facilities Supervisor in the acquisition of appropriate goods and/or services at the best possible total cost to meet the needs of the company. Quality, quantity, and time are taken in to consideration. The specialist will also assist in facilities when needed - repair and maintenance of buildings and grounds.

Essential Job Functions:
• Receive shipments – match against orders, inventory and store in appropriate space. Stage materials for pick up.
• Staging material and allocation to locations, releasing and receiving inventory to contractors, engineering involvement and inventory transactions to CLEC/ILEC jobs.
• Review and prepare equipment for repair, return or replacement.
• Run parts/equipment to field when necessary (on an exception basis).
• Pick up and deliver miscellaneous items to/from Phelps and other company locations on a daily basis.
• Code and entry inventory in appropriate computer systems/vendor accounts.
• Miscellaneous office duties and administrative responsibilities including filing.
• Assess inventory levels and initiate re-orders when required.
• Assist facilities staff with building maintenance and repair when necessary.
• Other related duties as assigned.

Essential Job Requirements:
Education: Associates degree preferred. High school diploma and relevant experience will be considered.
Experience: Two years experience in office related work.
Required Skills: Computer experience with Microsoft projects.
Preferred Skills: Ability to problem-solve; take initiative and work independently. Ability to build and maintain strong relationships with others: line crew; field technicians; project managers; engineers; accounting; etc.
Physical Requirements: Ability to lift and move up to 50 pounds. Will work in warehouse, office and outside and should be capable of working outside during all four seasons.

Qualified applicants should send a resume to:
careers@fltg.com


Pre-Sales Engineer - (Show Details)

Location:
Victor

Department:
Sales

Reports to:
Data Storage Solutions Director

General Summary:
Involved in all procedures and initiatives before selling products. The pre-sales engineer helps sales force to improve products, working with sales personnel and engineering team, provisioning and implementation to meet client requirements.

Key Responsibilities:
• Provides technical guidance account representatives, account managers and account executives and assists in pre-sales activities.
• Reviews the current status of client technology processes
• Plans and modifies product configurations to meet client requirements
• Lead in the development of presentations, RFP design and responses, quotes and customer proposals
• Train and daily coaching new Sales Engineers or Sales personnel on new technology
• Attending customer meetings both initial first call and follow up meetings
• Design solutions for hosted opportunities, multi-site opportunities, all Type2 opportunities and involved with many single site on-net opportunities
• Respond to RFPs
• Daily guidance/assistance with how to price solutions
• Daily discussions with sales representatives on opportunities to ensure we are pricing opportunities to cover costs and meet our payback model
• Demonstration of services for opportunities and current customers
• Approve pricing for sales representatives
• Training for representatives on platforms
• Involved with strategic planning for key accounts
• Develop Google map files for customer / opportunities
• Meet with representatives one on one to review accounts/opportunities
• Assist with sales campaigns/blitzes; pricing strategies, market development
• Request and negotiate pricing with all Type2 carriers
• Put together quotes and pricing in Quotewerks
• Assist with development of sales marketing material
• Develop and assist with costing/pricing information for new market deployments
• Provide monthly review of sales information for team
• Consistently review proposals with representatives prior to customer review to ensure accuracy
• Daily interaction with reps answering questions of how we deploy services, equipment we use, average construction costs, drop job v. not a drop job

Required Skills:

Candidate must possess a bachelor's degree or professional certification in engineering, or a closely related field.
• Three years of work experience in "pre-sales" environment.
• Technical knowledge in telecommunications, VOIP, Cisco solutions.
• Excellent interpersonal, presentation and conversational skills.
• Able to work independently with minimal supervision.
• Able to travel up to 25% of the work week - some overnights.
• Interest in continuing education in technology.

Qualified applicants should send a resume to:
careers@fltg.com


 

Contact Us | Terms and Conditions | Service Level Agreements
7890 Lehigh Crossing / Victor, New York 14564 / 800.653.6124
908 Niagara Falls Boulevard, Suite 263 / North Tonawanda, New York 14120
With offices in Phelps, Trumansburg and Buffalo  •  Copyright 2014, Finger Lakes Technologies Group, Inc.