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President's Message 2011

Employees of the Finger Lakes Technologies Group family of companies are on a roll. We again met our sales goals in the first two quarters of 2011, making it six quarters in a row – thanks to their hard work.

New customers included Best Volvo of Rochester, LaBarge Media, and Auto Solutions in the CLEC sector, and Bath Central School District, Security Mutual Life Insurance Company of New York, and Sealing Devices Inc. in the VAR/Cisco business.

In other company news: 

Employee News
I want to welcome the following new employees:

· Will Charland, Account Manager, (FLTG)

· Eric Gustafason, Network Engineer, (FLTG)

· Jennifer Hance, Customer Sales & Support Representative, (OTTC)

· Derrick Harris, Director of Data Center Solutions, (FLTG)

· Derrick Jones, Customer Support Specialist, (FLTG)

· Bryan Pierce, Field Technician, (FLTG)

Congratulations to Brenden Griswold on his promotion to Implementation Specialist. In leading internal sales training, his responsibilities include organizing classes and materials, customer training, and employee technical training. He is developing a training curriculum and resources for a variety of programs. Brenden, who also recently became a Fire Services Instructor, joined the company last summer as an account representative.

Fiber-Optic Network Expansion
As previously reported, FLTG entered into a partnership with Empire & North Penn Telephone to extend our 500-mile, fiber-optic network by 50 miles to Corning, Elmira and Horseheads. Business customers in these areas will have access to local and long-distance service and broadband Internet. Construction of the fiber-optic network build-out will be completed in the Fourth Quarter of 2011. Please contact us for more information about the services we offer in this area.

PSC Again Recognizes Ontario Telephone
For the seventh consecutive year, the New York State Public Service Commission has bestowed a prestigious commendation upon Ontario Telephone Company. The PSC has once again noted that OTC consumers received "Excellent Service" from the company and our employees. 

New Data Storage Product Coming Soon
FLTG completed construction within its bunkers at the former Seneca Army Depot in Romulus, which are used for data storage and disaster recovery. The secure bunker facilities are key elements in our Data Center practice. As a result of the installation of new equipment, we will unveil a new data center storage product in the Fourth Quarter. Customers interested in testing and providing feedback about the new product should contact Kim Stewart, Director of Marketing, at kims@fltg.com.

Data Center Certifications
Employees in FLTG’s Data Center Solutions practice have become certified in Citrix and VMWare. This practice is being led by Derrick Harris, who is designing and implementing customer solutions out of our Victor and Buffalo offices. 

Digital Switch Celebration
In June, FLTG celebrated the decommissioning of its last switch in Trumansburg. The “Moving into the Future” celebration commemorated FLTG’s transition to a state-of-the-art, digital switch. The new, soft switch is more flexible and can be more easily manipulated to meet different customers’ needs.

Customers in the Spotlight
FLTG’s family of companies is looking for business customers to highlight. As we offer our services and products to other companies throughout the Finger Lakes region, we want to shine a spotlight on our current customers and on the work we’ve done for you. If you are interested in being featured in a case study or in serving as a reference for us, please contact Kim Stewart, Director of Marketing, at kims@fltg.com.

The First and Second Quarters were another highly successful one for FLTG and Ontario and Trumansburg Telephone Companies. Special thanks to all of our employees for their dedication. To our new CLEC and VAR customers, welcome to the FLTG family of companies and our more than 100 years of providing the highest level of customer service.


Regards,

Paul H. Griswold
President and CEO

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11 Framark Drive, Suite 20 / Victor, New York 14564 / 800.653.6124
908 Niagara Falls Boulevard, Suite 263 / North Tonawanda, New York 14120
With offices in Phelps, Trumansburg and Buffalo  •  Copyright 2011, Finger Lakes Technologies Group, Inc.